Policies & Frequently Asked Questions

Store Policies

Returns, Refunds, & Exchanges

Because every item is custom made to order, all sales are final. I do not accept returns, offer refunds, or process exchanges at this time.

• Damaged Items Exception: I take great pride in our packaging, but glass can be fragile! If your item arrives damaged, I will happily replace it for free.
• The 48-Hour Window: To qualify for a free replacement, you must email awineglasshalffull@gmail.com within 48 hours of your package delivery. Please include your order number and clear photos of the damaged item and packaging. This information is required for your free replacement of a damaged item. 

Privacy Policy

Your privacy is incredibly important to me. Any personal information you provide is used strictly to process, verify, and fulfill your order. I will never share or sell your information to outside parties.

📌 Note: Please double-check your shipping address at checkout! If our system flags an issue with your address, we will reach out via email to verify details before shipping.

Processing & Shipping

Production & Shipping Timelines

Every single glass and mug is carefully hand-designed and made to order just for you!

Standard Orders: Please allow 5 to 7 business days for production before your order ships.

Bulk Orders (5+ Items): Larger orders take a little extra love. Please allow 7 to 10 business days for production. I will reach out directly with an estimated ship date for your bulk order.

Shipping Carrier: We use USPS for all domestic shipping.

Product Care Instructions

To keep your custom glassware or ceramic mug looking flawless and sparkling for years to come, please follow these crucial care steps:

✨ Gentle hand wash only.

❌ Do NOT submerge or soak in water for extended periods.

❌ Do NOT place items in the dishwasher or the microwave.

Frequently Asked Questions (FAQ)

1. How long will my wine glass or mug last?

With proper love and care (gentle hand washing and not placing them in the dishwasher and microwave), your customized glass or mug is built to last for several years!

2. Do you accept custom orders?

Yes! I love bringing unique visions to life depending on the complexity of your idea. Please note that custom requests typically incur an additional design fee. To discuss your custom ideas, please email me at awineglasshalffull@gmail.com.

3. Do you accept large orders for events?

Absolutely! I can accommodate large orders of 20 or more items for weddings, parties, or special occasions. Because hand-crafting a large volume of glassware takes time, please contact me at awineglasshalffull@gmail.com several weeks in advance so I can lock down your timeline.